IT Support Technician (USA Maryland) m/f/d 100%

This job posting is for our location in Maryland, USA.

• Provide first-level IT support for hardware, software, and user accounts in the US

• Set up, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices

• Manage client imaging, provisioning, and deployment using MDM tools (e.g. Microsoft Intune / Autopilot)

• Maintain an accurate IT asset inventory and manage hardware lifecycle (procurement, deployment, replacement, disposal)

• Administer day-to-day Microsoft 365 services (user accounts, mailboxes, Teams, SharePoint)

• Execute onboarding and offboarding processes, including workstation setup, account provisioning, and access management

• Log, prioritize, and track incidents and service requests in the ITSM system

• Act as the first point of contact for Microsoft Dynamics 365 Business Central topics: collect, document, and triage issues, and coordinate resolution with headquarters and external partners through to closure

• Support local network, printer, and connectivity issues (wired/wireless endpoints, VPN, Azure Virtual Desktop access)

• Coordinate with the central IT team in Switzerland on standards, security, and system rollouts

• Degree in Business Informatics, Computer Science, or comparable education with an affinity for IT; professional experience may substitute for education

• 3–6 years of experience in IT support, help desk, or a comparable role

• ERP exposure, specifically, MS Dynamics GP/Business Central, preferred

• Experience supporting end users in a business environment

• Experience working with ticketing and/or ITSM systems

• Strong troubleshooting skills across hardware, software, and network issues

• Solid understanding of Windows-based environments and Microsoft 365 applications

• Familiarity with local network support and basic infrastructure tasks

• Clear and professional communication, both written and verbal

• Ability to work independently on-site while collaborating with international teams

• Exposure to Microsoft Dynamics 365 Business Central, Dynamics GP or similar ERP systems

• Basic knowledge of networking concepts (TCP/IP, DNS, VPN)

• Experience with device setup, troubleshooting, and lifecycle management

• English (professional working proficiency, written and spoken), German is a plus

This position is intended to be primarily on-site at the office. Working from home one day a week is possible.

You can expect an interesting, challenging, and varied role in a dedicated and well-coordinated team. Modern working conditions and a flexible working time model are a matter of course for us.

If we have sparked your interest, we look forward to receiving your complete application documents. Please note that incomplete application documents cannot be considered in the process.

INFORS HT
Jennifer Ramde

HR Administrative Specialist